These are the terms and conditions of sale of Sailors Creek Shellfish LLP, Long Close Farm shop, Tregew RD, Flushing, TR11 5UQ, UK . By placing an order and purchasing goods from the Sailors Creek Shellfish website you are agreeing to these terms and conditions. Please read them carefully. We advise that you print and retain these terms for your records.

Your Statutory Rights
The contents of our terms and conditions detailed below do not affect your statutory rights in any way.

Our website
We reserve the right to change any of the contents of any part of this site, at any time and without notice. We will not be held responsible for any misuse of links from the website by other parties or any content of websites to which we have linked on sailorscreekshellfish.co.uk

Payment 

We process all the usual credit or debit cards online. When you place an order using a debit or credit card, you confirm that all the information contained within the order is true and that you authorise us to deduct the confirmed amount from your chosen payment card.

We will require the postal code of where the credit/debit card is registered to.
Should we not be able to collect payment for reasons outside of our control, we will not dispatch your order. Should this happen we will make every effort to contact you and advise you, however we accept no liability for any loss incurred due to the delay in dispatching your order.
Where goods have been returned by you and a fair settlement has been agreed, we will credit the same payment card with an appropriate amount.
We will not pass on your personal information to any third party without your permission, and unless solely due to our negligence, will not be held responsible for any problems you may incur or losses you may suffer. 

Delivery Area
We dispatch to most parts of the United Kingdom except, Northern Ireland, Channel Islands, Isle of man, Isles of Scilly, Isle of Wight, all Scottish Islands, Highlands and North of Falkirk.

We are also unable to deliver to the Republic of Ireland or mainland Europe. 

Delivery

Delivery of your order shall be made to the delivery address provided. You are responsible for giving us the full name of the recipient and correct address for all deliveries, including but not limited to the postcode. These details are passed directly to the courier service once the order is placed, and if our carriers are unable to deliver any order due to any error in the address, you will be charged for the order in full. If there is no answer at the specified delivery address and no alternative delivery instructions, the courier will attempt to leave the delivery at a neighbouring address unless stated not to do so in the delivery instructions on your order, if the delivery company is unable to leave the delivery with a neighbouring address and there are no delivery instructions and no safe place to leave the order the delivery will be returned to the depot and it will become your responsibility to collect it. Should you ask for your order to be left in a specific place and the carrier cannot obtain a signature to confirm the delivery of your order, it will be left at your own risk; we accept no liability for its loss or damage.

Our Guarantee
We aim to supply shellfish and products of the highest standard; if you are not happy with the quality of our products, we will refund your money by the same method as payment was received. We reserve the right to collect any product that is deemed unsatisfactory prior to issuing a refund.

Return of Non-perishable Items
If you wish to return a non-perishable item for any reason other than it not being of merchantable quality, you may do so at your own expense. We will refund the cost of the item less a handling charge of 10 per cent, as long as the item is returned to us in the same condition as when we sent it to you.

Cancellation of orders
You may cancel your order at any time up to the 9am on the day of dispatch. 

Personal Details
We will not pass on any details about you to any person not directly employed by us, unless required to do so by law. 

Customer Support
You may contact us at admin@sailorscreekshellfish.co.uk at any time of the day or night; and we will endeavour to respond as soon as possible.

Complaints
We sincerely hope that you never have cause to complain about our service or products. If you are not entirely satisfied with our products, please contact us at admin@sailorscreekshellfish.co.uk as soon as possible and we will do our best to resolve any issues that you may have. We operate a "no quibble" refund policy where our goods or services are found to be at fault. 

Claims
Except in respect of death or personal injury caused by our negligence, we are not liable for any loss or damage caused by us in circumstances where: we have not breached our legal duty of care owed to you, it is not reasonably foreseeable that any loss or damage incurred is a result of this breach, or you have breached any part of your contract that has increased loss or damage.